Knowledge Base
Find answers to common questions about our services, computer issues, and IT solutions.
Computer Repair
Restart the device, check storage (keep 15–20% free), close background apps, update OS/drivers, scan for malware, and consider upgrading RAM/SSD. If it's still slow, book a diagnostics appointment—first look is free.
Yes. We service Windows, macOS, and custom gaming rigs—everything from thermal paste and fans to GPUs, PSUs, and displays.
Simple fixes (battery, RAM, software cleanup) can be same-day. Board-level or parts-dependent repairs generally take 2–5 business days depending on part availability.
Often, yes—stop using the device, don't install new software, and contact us. We handle recovery for HDD/SSD/USB/SD and set up ongoing backups so it doesn't happen again.
Yes—power off immediately, avoid charging, and bring it in as soon as possible. We can clean, repair, or replace damaged components.
Yes. We can install and test your parts to ensure compatibility and stability. If parts are faulty, we'll document it so you can request a return.
Absolutely. We can design and assemble custom workstations or gaming rigs based on your needs and budget, with warranty on labor.
Yes—by optimizing startup apps, upgrading to SSD, updating firmware, and cleaning the system registry if applicable.
Yes. We carry common screens in stock and can order specific replacements for quick turnaround.
Yes—our full cleaning includes malware removal, software patching, and post-repair security recommendations.
Support & Hours
Mon–Fri 9:00 AM–6:00 PM, Sat 10:00 AM–4:00 PM, Sun closed. Emergency support available by phone.
Tickets: within 4 business hours. Email: within 1 business day. For urgent issues, please call (602) 887-4154.
Yes—secure remote sessions for software issues, updates, email setup, and training. Start from the Support Center or we'll send you a one-time link.
Yes—for critical business outages or emergencies, call our main number and follow the after-hours prompts.
Yes—our remote tools work on both platforms as well as some Linux distributions.
Yes—appointments can be booked during our open hours for either remote or on-site sessions.
Yes—monthly or quarterly service plans include system checkups, updates, backups, and priority response.
Yes—custom group or one-on-one training sessions are available in-person or remotely.
We do our best to offer same-day appointments for urgent issues, depending on technician availability.
Yes—once booked, you'll receive a ticket link to check progress and updates.
Arizona Service Area
We cover the Phoenix metro: Phoenix, Scottsdale, Tempe, Mesa, Chandler, Gilbert, Glendale, Peoria, and surrounding areas. Remote support is available statewide.
Visits within most of the metro have no travel fee. Outlying areas may include a small mileage charge—we'll confirm before scheduling.
Absolutely. We handle everything from home Wi-Fi and backups to multi-site business networks, servers, and cybersecurity.
Yes—we can assess your network, security, hardware, and backups, then provide a detailed improvement plan.
Often the same or next business day, depending on location and urgency.
Yes—we install equipment, optimize Wi-Fi, set up printers, and configure secure remote access.
Yes—we've partnered with property managers for shared network and security projects.
Yes—we install and configure IP-based camera systems for both homes and businesses.
Yes—we often work directly with ISPs to troubleshoot and escalate connection problems.
Yes—if we have the required parts in stock, we can perform upgrades during the same visit.
Still Need Help?
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